Case Study: Dŵr Cymru Welsh Water achieves IT service excellence and cost savings with BearingPoint

Dŵr Cymru Welsh Water cuts IT costs by 20% in 4 weeks with BearingPoint

Dŵr Cymru Welsh Water, the sole provider of water and wastewater services in Wales, was challenged by its regulator and board to reduce operational costs by 20% while improving service excellence. The company's IT department was tasked with meeting these objectives. They partnered with BearingPoint to create a roadmap for service improvement and cost reduction.

BearingPoint helped the IT department by reviewing its capabilities and cost baseline using analytical techniques and the Innovation Value Institute IT Capability Maturity Framework. This resulted in a detailed roadmap to achieve the targeted savings over a four-year period. The plan, which was quickly approved by senior management, effectively communicated how significant cost savings would be delivered alongside measurable service improvements.

Dŵr Cymru Welsh Water