Case Study: Credit Life unlocks new revenue streams and boosts profitability with BearingPoint and the BSI Customer Suite

Credit Life boosts profitability and cuts RDI sales friction with BearingPoint’s fully digital post-sale process

Credit Life, a leading specialist in safeguarding payment obligations, faced a significant challenge when new regulations mandated a seven-day waiting period for residual debt insurance sales. This disrupted the traditional point-of-sale model for the industry. To proactively develop new revenue streams and maintain profitability, Credit Life partnered with BearingPoint to create a future-proof, post-sale customer engagement strategy.

With BearingPoint's support, Credit Life implemented the BSI Customer Suite, specifically expanding the BSI.CX module, to build fully digital and automated customer journeys. This solution enabled personalized, compliant offers via telephone or email after a loan's conclusion. The results included a clear competitive advantage, high partner satisfaction, strong conversion rates, and the mitigation of regulatory-driven business decline, with the project winning the 2025 Best of Consulting Award.

Credit Life