Case Study: a leading B2B bakery supplier achieves faster, automated order processing with Beam AI

Transforming Order Management with AI Agents for a Leading B2B Bakery Supplier

a leading B2B bakery supplier in Europe was facing significant operational challenges due to its reliance on manually processing high volumes of inbound email orders. The vendor, Beam AI, was brought in to address the slow, error-prone workflow that involved extracting data from emails and attachments to re-enter it into Microsoft Dynamics NAV, which created delays and integration issues with their ERP and logistics systems.

The solution Beam AI implemented was a full-stack agentic automation using its AgentOS framework. This suite of intelligent agents automated the entire order journey, from email parsing and data extraction to ERP upload and document archiving. The results were transformative, reducing email handling time from four hours to under fifteen minutes and cutting manual data errors from 12% to under 1%, with over 85% of all order workflows becoming fully automated.