Case Study: a leading chemical company cuts support email costs by 63% with Beam AI

Replacing BPO with AI Agents to Reduce Costs by 63% Using Beam

Beam AI provided its AI agents to a large chemical company that was struggling with the high volume and manual processing of its inbound support emails. The company was reliant on a costly outsourced team to read, categorize, and forward each email to the correct department, which had become a significant and growing expense.

The solution from Beam AI involved integrating its AI agent into the existing email workflow to automate the tasks of categorization, spam detection, and forwarding. This implementation successfully automated 97% of support emails, which led to a 56% reduction in response times and a substantial 63% decrease in outsourcing costs for the customer.