Case Study: Avi Medical automates 81% of patient inquiries with Beam AI

Avi Medical Automating Healthcare and Customer Service

Avi Medical, a rapidly growing healthcare provider, faced a challenge with skyrocketing patient inquiry volume. This was straining their customer service team and impacting response times. They needed a solution to automate routine inquiries and free up staff, turning to Beam AI and its multilingual AI agent service.

Beam AI implemented its solution in two phases, first deploying an agent to handle common inquiries and then enhancing it with advanced API integrations. This approach automated 81% of patient inquiries, leading to an 87% decrease in median response time and a 93% decrease in cost. The results for Avi Medical also included a 9% increase in patient satisfaction scores.

Avi Medical