Case Study: a major Dutch insurance provider automates claims processing with Beam AI

Automating 91% of Claims Processing with AI Agents Using Beam

A major Dutch insurer faced significant challenges in its resource-intensive motor claims processing. The manual assessment of each claim created delays and strained personnel, prompting the customer to seek a solution from Beam AI to streamline this high-volume process.

Beam AI implemented a specialized AI agent that integrated into the insurer's existing system to automate claims decisioning. The solution processed 91% of eligible claims, reduced average processing time by 46%, and increased customer satisfaction scores by 9%, allowing human adjusters to focus on more complex cases.