Case Study: a nonprofit metropolitan healthcare system achieves leadership alignment and culture change with BDO

Nonprofit Metropolitan Healthcare System boosts leadership unity by 30+ points with BDO

A nonprofit metropolitan healthcare system faced challenges in its transformation towards high-value, patient-centered care due to leadership operating in silos, misaligned priorities, and low employee engagement. To overcome these cultural and operational barriers, the organization engaged BDO for its management consulting and people strategy services.

BDO implemented a tailored process that included leadership assessments, facilitated offsite sessions based on Deep Trust and High Expectations®, and the development of a clear communications strategy. This solution resulted in a more than 30-point increase in leadership unity across key dimensions, with 93% of leaders gaining a better understanding of the organization's direction. The healthcare system accelerated its "Road to Value" journey, with 82% of employees ultimately understanding how it aligned with the organization's overall priorities.