Case Study: Hollis Cobb streamlines medical intake and financial assistance with BDO Digital

Hollis Cobb cuts administrative financial aid costs by 90–95% with BDO

Hollis Cobb, a revenue cycle solutions company, faced challenges with the labor-intensive and inefficient patient intake and financial assistance processes in the medical industry. To help transform these services and drive growth, they engaged BDO Digital for support in their digital innovation journey.

BDO Digital developed two custom software solutions, Passage and FAE, using .NET and Azure. Passage automated the pre-authorization process, leading to a 30% reduction in workflow volume. FAE streamlined financial assistance applications, enabling clients to realize a 90-95% reduction in associated administrative costs. These solutions transformed Hollis Cobb's business, allowing them to function as a strategic, agile software company.