Case Study: Harris County Toll Road Authority saves $8 million annually with BDO

Harris County Toll Road Authority saves $8M annually with BDO

The Harris County Toll Road Authority (HCTRA) faced the challenge of upgrading its outdated infrastructure to ensure consistent performance, meet PCI requirements, strengthen security, and align its IT strategy with business goals. They also sought to bring an outsourced license plate image review function in-house to achieve significant cost savings. HCTRA engaged BDO for its technology advisory, operations, and cloud strategy transformation services to address these issues.

BDO implemented a solution that modernized HCTRA's organizational infrastructure, bringing the image review process in-house. This transformation resulted in annual cost savings of $8 million for the client. Furthermore, BDO's technology-based audits reduced errors and boosted recoverable toll revenue to $18 million yearly, while also allowing 100 FTEs to be reallocated to customer service roles, greatly improving the experience for their constituents.