Case Study: Harris County Toll Road Authority achieves faster, more accurate toll processing with BDO AI and web app solution

Harris County Toll Road Authority achieves 99.996% transaction accuracy with BDO

The Harris County Toll Road Authority (HCTRA) faced challenges in processing over 2 million daily toll transactions with speed and accuracy, while also needing to transition to a cashless system and retrain its workforce. They engaged BDO Digital to integrate artificial intelligence into their operations and address these parallel needs for technological and workforce innovation.

BDO developed a web application that integrated with HCTRA's AI to automate transaction processing, flag exceptions for human review, and intelligently route tasks. This solution, implemented by BDO, allowed HCTRA to reskill existing staff and achieved a 99.996% transaction accuracy rate alongside faster processing and improved operational efficiency.