Case Study: a major resort company accelerates hurricane recovery with BDO claims recovery support

a major resort company receives first insurance payment within 30 days with BDO

A major resort company operating three all-inclusive properties in Jamaica faced catastrophic damage and operational disruption after Hurricane Melissa. With roofs torn off, windows blown out, and interiors exposed, the resorts required extensive repairs. The client needed to navigate the complex insurance claims process to quantify their physical damage and business interruption losses, all while trying to understand their policy coverage. They engaged BDO's Forensics team for claims recovery assistance.

BDO provided immediate onsite support to guide the client through the entire recovery process. Their team used prebuilt tools to rapidly quantify losses, coordinated with vendors to clarify covered expenses, and helped the client evaluate their insurance coverage. As a result of this swift action, the client received their first insurance payment within 30 days of submitting the claim. BDO's comprehensive support ensured all necessary components were documented, mitigating the risk of future policy disputes and facilitating a faster return to normal operations.