Case Study: a global technology services provider builds a crisis management team with BDO

a global technology services provider builds crisis management for 10,000+ employees with BDO

a global technology services provider with over 10,000 employees faced a growing number of operational incidents and lacked a formal crisis response structure, forcing it to react to events rather than proactively manage them. The company engaged BDO to help establish a crisis management team and formalize its decision-making processes.

BDO implemented a crisis response structure that leveraged intelligence gathering and formalized processes. This solution enabled most employees to work remotely while keeping offices open and compliant, allowing the company to continue providing essential services. BDO then helped formalize these capabilities into a full program with policies, training, and a three-year roadmap. The program proved so valuable that the company hired a full-time internal crisis management team, a process which BDO also supported.