Case Study: The Health Store achieves 99%+ picking accuracy and greater efficiency with BCP Software's Accord Voice WMS

The Health Store – “Accord® transformed our business”

The Health Store, a leading UK wholesaler of natural and organic products, needed to improve pick accuracy and replace its outdated wholesale system as it considered moving to Voice technology. It chose BCP Software’s Accord® as a fully integrated warehouse management, ERP, and Voice WMS solution to support its warehouse and wider business operations.

BCP Software implemented Accord in two phases across purchasing, sales, financials, manufacturing, and voice-enabled warehousing. The results were strong: picking accuracy rose above 99%, customer claims fell by over 60%, efficiency improved enough to pick more orders with fewer pickers, and the investment paid for itself in just 9 months.

The Health Store

Tim Ryan

MD