Case Study: Gordon & MacPhail boosts warehouse productivity with BCP Software's Accord Voice WMS

Gordon & MacPhail - Customer Case Study

Gordon & MacPhail, the whisky specialist and wine and spirits merchant based in Elgin, Scotland, needed to modernize a paper-based warehouse process to improve efficiency, visibility, and service while supporting future growth. The company selected BCP Software and its Accord Voice WMS after evaluating several voice systems for its complex wholesale operation and diverse product mix.

BCP Software implemented Accord Voice WMS across the warehouse, helping Gordon & MacPhail streamline picking, administration, and reporting. The results included a 50% increase in cases picked per person, a 43% increase in lines per person, improved accuracy, £2,000 in annual paper savings, and faster training for new and temporary staff, with strong user acceptance across the business.

Gordon & MacPhail

Neil Urquhart

Director of Logistics & Facilities