Case Study: Gordon & MacPhail achieves 50% productivity gains with BCP Software’s Accord Voice WMS

Gordon & MacPhail boosts picking productivity 50% with BCP Software

Gordon & MacPhail, a UK whisky specialist and wine and spirits merchant, was using a paper-based warehouse system and needed to modernize to improve efficiency, visibility, and handle future growth. Their complex operation required a flexible solution to service a diverse range of customer orders. They selected the Accord Voice WMS from vendor BCP Software to meet this challenge.

BCP Software's Accord Voice WMS solution delivered significant results for Gordon & MacPhail, including a 50% increase in cases picked per person and a 43% increase in lines picked per person. The system improved picking accuracy, streamlined operations, and simplified administration, leading to annual paper cost savings of £2,000. Staff fully adopted the new system, and the implementation provided the platform for delivering exceptional service and future growth.

Gordon & MacPhail