Case Study: CJ Lang & Son Ltd achieves 99.99% warehouse picking accuracy with BCP Software

CJ Lang & Son Ltd - Customer Case Study

CJ Lang & Son Ltd, Scotland’s largest independent retailing and distribution company, was running a 24/7, paper-based warehouse operation that had become outdated and lacked the flexibility needed to support growth. The company needed a more efficient way to manage goods receiving, forklift movements, order picking, replenishment, and inventory across its Dundee retail distribution centre, and turned to BCP Software for help.

BCP Software implemented its Accord® voice warehouse management software with Vocollect Voice® technology in a phased rollout, moving CJ Lang from paper to a fully voice-directed operation. The result was 99.99% picking accuracy, picking rates up by around 10%, and a reduction of 5 man-days per week in warehouse administration, while also improving stock control, safety, and overall customer service.

CJ Lang & Son Ltd

Graham Murdoch

IT director