Case Study: Walsall Healthcare NHS Trust improves internal communications with BCN Group and LiveTiles Reach

Walsall Healthcare NHS Trust - Customer Case Study

Walsall Healthcare NHS Trust faced significant internal communications challenges due to its 4,500 staff being dispersed across multiple locations, with many lacking regular desk or computer access. This issue was severely exacerbated by the COVID-19 pandemic, making it difficult for leadership to ensure critical information was reaching all employees. The Trust worked with implementation partner BCN Group to replace its outdated intranet with the LiveTiles Enterprise and Reach platform.

BCN Group implemented a mobile-first, cloud-based solution tightly integrated with Microsoft 365. The new platform, accessible via smartphones, enabled instant two-way communication and reached previously hard-to-contact staff. A key result was the creation of both an internal app for staff and a public-facing version to connect with the community. The deployment provided the Trust with a more resilient, modern communications channel and became a key component of their digital transformation and emergency planning strategy.

Walsall Healthcare NHS Trust

Sally Evans

Director of Communications and Stakeholder Engagement