Case Study: Child Bereavement UK benefits from modern IT support with BCN Group

Ensuring Child Bereavement UK benefits from technology

Child Bereavement UK, a registered charity supporting bereaved families, needed an outsourced IT partner to manage their technology, minimize operational distractions for their staff, and ensure funds were used effectively. They chose BCN Group for its specialist expertise to help navigate major technological changes, including the urgent need to establish secure remote working capabilities during the 2020 pandemic.

BCN Group implemented a modernized IT environment, including a seamless server refresh and optimization of Microsoft Teams, enabling a swift shift to remote counselling. This partnership, built over 15 years, ensured operational continuity through office moves and provided robust cybersecurity protection. The results allowed the charity to offer a blended model of support and continue its core work without disruption, leading Child Bereavement UK to commit to a further three-year partnership with BCN.

Child Bereavement UK

Sue Randall

Executive Manager