Case Study: Retail Jewelry Chain streamlines telecom and saves $1.7M with BCM One

Retail Jewelry Chain Telecommunication - Customer Case Study

Retail Jewelry Chain Telecommunication, a nine-location retail jewelry chain, was struggling with out-of-control telecommunications spending and a highly complex environment made up of four MPLS providers and four voice vendors. The company wanted to simplify service, better understand its telecom architecture, and reduce the cost of managing communications. BCM One reviewed the client’s WAN strategy and telecom usage, and recommended an SD-WAN-based approach after the client determined IWAN would be too complicated.

BCM One implemented the solution end to end, selecting CloudGenix SD-WAN, managing carrier services and circuits across all locations, and handling installation, configuration, testing, and policy creation. The result was a streamlined, higher-performing network with fewer customer complaints and significantly lower costs. BCM One projected total savings of $1.7 million over the three-year contract.