Case Study: New York-Based Architectural Firm achieves reliable, high-performance connectivity with BCM One SD-WAN

New York-Based Architectural Firm - Customer Case Study

New York-Based Architectural Firm turned to BCM One because aging copper lines and a primary/secondary circuit setup were causing connectivity issues, dropped packets, latency, and poor voice quality—especially problematic for a business that regularly sends large CAD files to clients and vendors. With no in-house IT team, the firm needed a more reliable, modern network solution to reduce brownouts and avoid downtime.

BCM One implemented a fully managed SD-WAN solution by Ecessa, replacing the old connectivity with fiber and fixed wireless and adding active load balancing, policy management, and day-to-day support. As a result, the firm gained more bandwidth, improved voice call quality, better application performance, and stronger redundancy; brownout conditions were eliminated, and the client now has greater visibility into performance and SLA compliance.