Case Study: Fast-Growing Modern Media Agency reduces telecom costs and unifies communications with BCM One

Fast-Growing Modern Media Agency - Customer Case Study

Fast-Growing Modern Media Agency, a fast-growing advertising and media company with five main offices nationwide, needed to unify fragmented voice and collaboration tools after multiple acquisitions. Using Microsoft Office 365 with Exchange Online and Skype for Business basic IM/presence, the company faced inconsistent service, multiple telecom contracts, extra hardware costs, and difficult IT administration across 500 employees. BCM One helped them move toward a centralized communications environment with Skype for Business Cloud PBX and hosted voice services.

BCM One implemented Skype for Business Cloud PBX, PSTN conferencing, and domestic calling plans, starting with a pilot in the Detroit office and expanding across the organization. BCM One also upgraded users from E3 to E5, handled number porting, configured temporary DIDs, assessed network readiness, and provided customized employee training. The result was a single unified voice and meeting solution across five locations, nearly 50% lower telecom costs, no capital expense for phones or PBXs, and a simpler, more scalable Microsoft Office 365 E5 collaboration environment.