Case Study: UBS creates always-on, high-touch traveler service with BCD Travel

UBS - Customer Case Study

UBS, the global banking giant, needed travelers in key markets to have always-on access to agents who understood the company’s travel policy and culture. To address this challenge, UBS worked with BCD Travel to redesign its travel support model.

BCD Travel and UBS launched a new service model that combined technical innovation and consolidation to deliver high-touch, expert agent service across multiple markets. The uniform approach also created a foundation for faster deployment of new technology and processes for UBS, improving speed and scalability while maintaining the traveler experience.

UBS

Mark Cuschieri

Global Travel Lead