Case Study: Pitney Bowes cuts $2.7M in travel costs with BCD Travel's DecisionSource

Pitney Bowes cuts $2.7M in travel program costs and improves duty of care with DecisionSource by BCD Travel

Pitney Bowes, a global e-commerce company, wanted to reduce travel program costs and strengthen duty of care, but traveler compliance varied across departments. BCD Travel helped address this challenge using DecisionSource®, its proprietary reporting and analytics tool, to improve visibility into traveler behavior and make compliance issues clearer to business leaders.

BCD Travel implemented the Travel Report Card in DecisionSource, focusing on key booking behaviors such as fare selection, advance purchase, hotel attachment, and preferred hotel usage. The approach led to strong departmental accountability and traveler education, helping Pitney Bowes cut $2.7 million from total travel program spend in a single year, including $750,000 in unused ticket savings, $400,000 through the International Rate Desk, and $275,000 from 14-day advanced air purchase savings.

Pitney Bowes

Angela Paulus

Global Travel Manager