Case Study: AerCap recovers US$224K in unused ticket refunds with BCD Travel

AerCap recovers US$224K in unused ticket refunds with BCD Travel

BCD Travel helped AerCap, a global aerospace and defense leasing company, address its challenge of missing refunds for unused airline tickets. AerCap Singapore lacked a proactive monitoring system, leading to expiring tickets and unclaimed refunds due to manual, time-consuming processes and unsynchronized airline data.

BCD Travel implemented a structured, quarterly audit and refund process for unused tickets. Their service included transparent reporting and operated on a no-cure, no-pay fee model. This solution recovered over US$224,000 in previously unclaimed refunds for AerCap in 2024, eliminating administrative burden and turning potential losses into savings.

AerCap