Case Study: a leading global pharmaceutical company improves relocation travel efficiency with BCD Travel

a leading global pharmaceutical company streamlines relocation travel across 4 hubs with BCD Travel

The customer, a leading global pharmaceutical company based in Switzerland, faced a convoluted and confusing global mobility process for employees on international assignment. The challenge, managed by vendor BCD Travel, was that relocation travel was booked from the U.S. or Switzerland, while other assignment logistics were handled in host regions, leading to communication delays and an administrative burden.

BCD Travel implemented a solution by creating four regional hubs in EMEA, APAC, China and the U.S. to book all relocation travel within the host region. This new hub system, supported by a dedicated international assignment booking form, resulted in faster response times, smoother transitions, reduced administrative burden, and improved overall efficiency, cost savings, compliance and duty of care for the customer.