Case Study: a leading professional services firm achieves attendee management efficiency and cost savings with BCD Meetings & Events

Leading Professional Services Firm boosts meeting registration efficiency by 80% with BCD Meetings & Events

The customer, a leading professional services firm, faced a challenge in manually managing roommate pairings for over 40 annual meetings with 25,000+ attendees. They engaged vendor BCD Meetings & Events to implement an automated attendee management solution within their existing meetings technology to enhance the process and improve the attendee experience.

BCD Meetings & Events implemented an automated roommate pairing functionality by first securing stakeholder buy-in and then training attendees on its use during registration. This solution led to over 80% of attendees using the new feature, which eliminated the need for a temporary five-month registration manager role. As a result, BCD Meetings & Events delivered significant annual cost savings and greatly increased process efficiency for the client.