Case Study: Source BioScience streamlines operations and customer service with BBD Boom and HubSpot

Source BioScience streamlines enquiries across 1 postcode workflow with BBD Boom

Source BioScience, a laboratory service provider, needed to streamline its sales, marketing, and customer service operations. To address this, they partnered with vendor BBD Boom to implement and integrate HubSpot's Marketing Hub and Sales Hub, aiming to unify their platforms and improve team proficiency.

BBD Boom provided comprehensive HubSpot onboarding and training, and created a tailored geographic enquiry routing system, known as a postcode workflow. This solution enhanced operational efficiency and team alignment, leading to improved customer service and more effective marketing strategies for Source BioScience.

Source BioScience