Case Study: UGC Optimizes Marketing and Service Cloud with BayBridgeDigital

UGC streamlines Marketing Cloud and Service Cloud audits with BayBridgeDigital

The customer, UGC, embarked on a digital transformation and needed an audit of its current marketing environment. BayBridgeDigital was engaged to assess its Cloud Marketing and Cloud Service solutions.

BayBridgeDigital conducted a comprehensive audit of Marketing Cloud and its integration with Service Cloud. The vendor delivered backlogs of processes to be reviewed and provided recommendations for optimizing and evolving the marketing and service solutions. BayBridgeDigital also completed a review of the subscription and event management systems.

UGC