Case Study: Triumph Motorcycles America achieves 20% service-level improvement and optimized service-parts inventory with Baxter Planning's Prophet and Planning-as-a-Service

Triumph - Customer Case Study

Triumph Motorcycles America, which supports 225 North American dealers, faced escalating dealer inventory stockouts from a Georgia warehouse and determined inventory management was not a core competency. After transferring distribution to UPS in Louisville, Triumph still needed integrated planning to manage 15,000 SKUs, identify excess and non-moving items, rationalize seasonality and demand peaks, and control air freight from the UK.

Triumph implemented Baxter’s Prophet application and Planning-as-a-Service for forecasting, inventory optimization, supply-order management and continuous improvement. Baxter removed excess stock, refocused inventory, and delivered a 20% improvement in service levels in the first year; Prophet’s dashboards now drive procurement into Triumph’s ERP, improve seasonal planning and reporting, and keep dealers consistently stocked to meet customer demand.

Triumph