Case Study: Silicon Graphics International (SGI) achieves inventory reduction and optimized service‑parts planning with Baxter Planning Systems

SGI - Customer Case Study

Silicon Graphics International (SGI), a global leader in high‑performance compute, data analytics and management solutions, had relied on Baxter Planning Systems’ Prophet since 2002. As SGI’s business direction and logistics network evolved—supporting 7,500+ service parts across 80 field stocking locations, one central distribution center and 300,000+ entitled lines across four regions—Prophet’s configuration was no longer calibrated to that landscape, producing inefficiencies in forecasting and service‑parts planning.

Baxter’s Insight consulting engagement analyzed SGI’s supply chain, user workflows and data, then recommended calibrations and process changes including better use of Prophet features and alerts, What‑If scenario modeling, replenishment logic, hit‑rate analysis and removal of manual overrides. These changes delivered immediate inventory reductions with no SLA impact, faster scenario planning, a roadmap to streamline data integration and planning parameters, and an ongoing partnership to support SGI’s evolving business needs.

SGI