Case Study: Palo Alto Networks achieves 50% reduction in inventory per contract and 99%+ service levels with Baxter Planning's Prophet

Palo Alto Networks - Customer Case Study

Palo Alto Networks, a leading network and enterprise security company serving 50,000+ customers globally, faced rapid growth that risked its ability to meet service level agreements (SLAs). As revenue and installed contracts expanded quickly, the company needed automated, scalable planning to ensure spare‑parts availability and maintain high customer satisfaction.

By deploying Baxter’s Prophet SaaS together with Baxter’s Planning as a Service, Palo Alto Networks optimized target stock levels, automated replenishment and forecasting, and adopted planning best practices. The result: inventory dollars per contract fell by 50%, service levels rose to 99%+, installed base-supported contracts grew ~500%, and the partnership earned Baxter industry recognition for supply‑chain excellence.

Palo Alto Networks