Case Study: Maintech achieves 20% higher first-pass fill rate and major shipping cost reductions with Baxter Planning (Prophet)

How Baxter helped them with inventory optimization in the service supply chain

Maintech, a 40+-year enterprise IT service provider and business unit of Volt Information Sciences, supports servers, storage and network devices for demanding clients worldwide. As its Managed Services business and contract complexity grew, the company faced gaps in service-parts availability and needed more dynamic planning to improve first-pass fill rates, reduce expedited shipments and transportation costs, and better control inventory spend.

Maintech implemented Baxter’s Prophet to plan and forecast nearly 100,000 parts across ~200 locations in 13 countries, using forecasting, inventory optimization, replenishment/redeployment, automated supply-order recommendations and exception-based analytics. Within two years Prophet drove a 20% improvement in first-pass fill, dramatic reductions in expedited shipping and transportation costs, consolidated purchase orders despite a 40% increase in parts demand, and saved the company hundreds of thousands of dollars by optimizing its global service supply chain.

Maintech