Case Study: Alcatel-Lucent achieves 22% inventory reduction and dramatic service improvements with Baxter Planning

How Baxter helped them make this possible

Alcatel‑Lucent’s service logistics division faced low customer satisfaction on same‑ and next‑day service contracts while sitting on millions in excess inventory. Their existing planning tools couldn’t account for true inventory costs—like stockouts, rush charges and customer value—so they needed a way to raise service levels without increasing costs.

They implemented Baxter Planning’s Prophet software to optimize where and how much to stock, improve demand forecasting and factor in the full cost of parts. The solution was rolled out in weeks, boosting same/next‑day compliance, virtually eliminating customer complaints and cutting inventory by 22%, with additional reductions expected as the rollout continues.

Alcatel-Lucent