Case Study: Carestream Health reduces emergency orders and inventory costs with Baxter Planning

How Baxter and UPS helped Carestream get there

Carestream Health, a global provider of dental and medical imaging systems, needed faster access to critical spare parts to avoid equipment downtime that can delay diagnoses and treatment. The company faced the twin challenge of maintaining same‑day/next‑day service levels for practitioners and patients while controlling the rising costs and inefficiencies of manual parts planning and field inventory.

Carestream partnered with UPS and Baxter Planning Systems to place parts in 70 UPS field‑stocking locations and implement integrated planning software that optimized trunk stock, allocations and replenishment. The solution cut emergency orders by 23%, reduced field inventory dollars by 12%, raised first‑call completion by 3%, and is projected to save more than $500,000 per year—reducing priority shipments and repeat service calls while improving visibility and customer care.

Carestream

Randal Hill

Operation Manager