Case Study: Medical Equipment Provider cuts emergency orders 23% and $1M in field inventory while maintaining 95% service level with Baxter Planning

How a leading provider of dental and medical imaging systems partners with Baxter

A leading provider of dental and medical imaging systems with a global service network — spanning inventory across three continents, users in five countries, 150+ products, four central warehouses, 100 field sites and 185 field engineers — needed to replace multiple inherited service-parts planning systems. Their legacy distribution-center planning tool was unsupported and considered insecure, creating risk and inefficiency across the service supply chain.

Following a competitive procurement they selected Baxter Planning’s Prophet platform to provide a single, multi-echelon planning solution that models technician “trunk stock,” uses CRM-based call assignment rules, and automates replenishment and intelligent part sourcing. A pilot reduced emergency orders by 23%, increased first‑call completion by 3%, and cut field inventory by $1M while maintaining service levels above 95% (with a $4M projected reduction in purchase forecast); full implementation automated replenishment, improved execution, and freed planners to focus on continuous improvement.