Case Study: American Networking Company achieves 99% on-time delivery and 40% inventory reduction with Baxter Planning Systems

American Networking Company - Customer Case Study

A major American networking company that supplies wired and wireless infrastructure, security and management solutions to enterprise customers faced a critical repair-cycle challenge: uptime is non‑negotiable for its customers, so having the right service parts in the right locations and responding rapidly to failures was imperative. The company prioritized improving customer service and needed a fast‑deploying, integrable solution to minimize repair time and maintain productivity.

They implemented Baxter Planning Systems’ cloud‑based Prophet™ supply‑chain optimization, which automatically set optimal stocking levels by location and integrated with their service scheduling tools. Rolled out worldwide, the solution delivered 99% on‑time contract delivery, dramatically shortened repair cycles and ensured consistent customer uptime while reducing inventory by 40%, saving the company millions annually.