Case Study: Grupo Saesa improves customer self-service and satisfaction with Baufest’s energy services app

Grupo Saesa improves self-service for 950,000 users with Baufest

Grupo Saesa, a Chilean electricity generation, transmission, and distribution holding company, faced the challenge of accelerating its digital transformation to provide better tools for customers during a period of social isolation. They partnered with Baufest to develop a digital solution for the self-management of electric energy services.

Baufest developed an app that allows users to self-manage their energy consumption, subscribe to services, and view and pay utility bills. The solution improved the customer experience by providing easy, quick, and safe access to transaction information, leading to improved customer satisfaction levels. For Grupo Saesa, the project generated new metrics for measuring user satisfaction and created new ways to engage with their customer base.

Grupo Saesa