Case Study: Camuzzi improves customer service and cuts costs with Baufest's Virtual Office

Camuzzi cuts branch payment coupons 86% with Baufest

Camuzzi, a major natural gas distributor in Argentina, faced the challenge of transforming its customer communication channels. They needed a digital space for users to access information, make consultations, pay bills, and handle administrative tasks without visiting physical offices. To address this, the vendor Baufest developed a solution.

Baufest developed and built a multiplatform Virtual Office application integrated with Camuzzi's business systems. This solution provided a comprehensive digital channel, handling everything from user research to implementation and support. The results were significant, including an 86% reduction in payment coupons issued at branches, annual savings of $30 million in invoice printing, and 60% of payments now being made through the Virtual Office, greatly enhancing the customer experience.

Camuzzi