Case Study: Lane scales SaaS implementations with Baton

Office-tracking solution, Lane, trusts Baton to scale SaaS implementations

Lane, a workplace experience platform serving commercial real estate customers, was growing quickly and needed a more scalable, reliable way to manage software implementations. Its existing project management tools and basic Gantt charts made it hard to engage customers, maintain accountability, and keep deployments moving smoothly, especially as the company expanded from a small team to 100+ employees across 22+ cities.

Lane adopted Baton’s purpose-built implementation project management solution to improve collaboration, status reporting, communication, and project tracking. With Baton, Lane gained clearer visibility, auditable activity trails, automated reminders, and stronger customer engagement metrics, which helped the team streamline meetings, focus on at-risk projects, and scale implementations with tools rather than additional staff.

Lane

Becki Kimpton

Director of Implementation