Case Study: LoadStop cuts implementation time in half with Baton

Cloud-based TMS, LoadStop, cuts go-live times with Baton

LoadStop, an AI-powered enterprise transportation management system for carriers, was looking for a simpler, easier-to-use onboarding tool to replace Totango. As the team and customer base grew, LoadStop needed a way to better organize complex software implementations, improve customer experience, and support its digitization goals in the trucking industry.

By implementing Baton, LoadStop centralized project information, improved visibility and collaboration across departments, and standardized workflows and timelines for customer onboarding. Baton helped cut implementation time from 2 months to 4 weeks, reduced onboarding-related churn to under 1%, and improved client communication and connections by simplifying updates and reporting.

LoadStop

Alexander Paris

Project Manager, Client Services