Case Study: Dole achieves 85% reduction in manual reconciliation with Basware Statement Reconciliation solution

Revolutionizing Finance with Fresh Solutions

Dole, a leading global fresh-produce business with annual turnover over €4.2 billion, operating in 30 countries and across 260 facilities, faced a time-consuming AP challenge: manual reconciliation of supplier statements to the creditor ledger. Several FTEs spent over 200 hours per month on checks and reconciliations, creating risks of missed credits, duplicate payments and limited visibility for cashflow and reporting; automating the process was identified as a priority to free staff for value‑adding work.

Basware worked with Dole to layer an end-to-end statement reconciliation solution on top of its existing AP and ERP systems, automating statement capture, matching, exception handling and reporting to provide right‑time visibility. The result was an 85% reduction in manual effort, a 40% productivity increase, reconciliation time cut from 2.5 to 0.5 days per head (a 2‑day reduction), rapid ROI, stronger fraud prevention and the ability to redeploy staff to higher‑value tasks.

Dole

Denise Carpenter

Divisional Finance Director (Wholesale, Food Service and Growing)