Case Study: Mohawk Medbuy achieves streamlined AP efficiency and a 30-point improvement roadmap with Basware Business Consulting

Mohawk Medbuy chose Basware to manage their AP, travel, and expenses while moving their AP processing to a shared services model for nine hospital organisations

Mohawk Medbuy is a Canadian national shared-services organization that manages procurement, warehousing and accounts payable for hospitals and community healthcare providers. To move AP processing to a shared-services model for nine hospitals they selected Basware for AP automation, but faced multiple integration points, unexpected invoice volumes and year‑end backlogs while also needing to reduce staff and manage significant process change.

Basware’s Business Consulting team was engaged at implementation, one month post‑go‑live and again two years later to provide short‑term action plans, configuration and process guidance, and a 360° maturity review that produced a 30‑item improvement roadmap. Their work—creating accrual extraction, optimizing workflows and leveraging analytics—cut invoice processing from 25 days to about 3 days in the first year, freed resources for continuous improvement and cash‑management reporting, and earned recognition for excellence in analytics.

Mohawk Medbuy

Ryan Martens

Director of Accounts Payable Services