Case Study: Freedom Mortgage achieves 3-day faster invoice payments and improved AP visibility with Basware AP Automation

Freedom Mortgage - Customer Case Study

Freedom Mortgage, a leading national mortgage lender (ranked 4th for VA, 8th for FHA, and 21st overall in the U.S.), faced complex accounts payable processes across servicing, corporate and HR teams. Their legacy AP system only handled invoice routing and lacked ERP integration, resulting in manual interventions, errors, slow approvals and the need for a highly customizable solution that didn’t require heavy in‑house redesign.

They implemented Basware AP Automation with SmartPDF AI, integrating AP with ERP and HR systems to automate routing, validations and reporting. The change cut invoice payment time from five days to two, improved payment visibility and vendor communication, reduced inquiries, freed AP staff for strategic work, and delivered real‑time reporting for better forecasting — creating a scalable, more efficient AP operation.

Freedom Mortgage

Jeannine Miller

Associate Director of Corporate Accounts Payable