Case Study: KION achieves 50% faster invoice processing and 90% spend control with Basware AP Automation

Enhancing AP Efficiency with Basware Solutions

KION, a global leader in forklift trucks and warehouse equipment with operations in over 100 countries, faced fragmented AP processes, heavy reliance on paper-based invoicing, and legacy systems that couldn’t meet evolving compliance mandates across Europe. These issues slowed invoice handling, reduced visibility, and blocked KION’s goals for automation and process harmonization.

By standardizing AP on Basware’s automation platform and consolidating European entities into a Center of Excellence, KION streamlined invoice submission, improved user experience, and strengthened global compliance. The move cut invoice cycle time by 50% to an average of 7.6 days, raised touchless processing to 42%, increased e-invoicing adoption, and brought over 90% of spend under control—positioning KION for continued digital transformation and faster, more transparent AP operations.

Kion

Thomas Müller

Senior Director, GPO Finance Supply Chain