Case Study: Flight Centre achieves 70% touchless AP processing and centralized P2P visibility with Basware

Enhancing AP effectiveness and implementing Basware P2P for improved visibility and management

Flight Centre Travel Group (FLT), a global leisure company operating over 30 brands in 25 countries, faced a surge in complexity with 150,000 invoices a month, a bespoke matching process centered on booking codes, and pandemic-related workforce constraints. Their legacy three-way matching and finance systems couldn’t scale or provide the real-time visibility needed for tighter cash control and global procurement oversight.

FLT implemented Basware AP Automation and Basware P2P with significant customisation to accommodate their unique matching needs and centralise approvals and payments. Within six months touchless invoice processing rose from 30% to 70% and average processing time dropped to one day, delivering better cash visibility, lower transaction fees, fewer supplier errors, and freed AP capacity to focus on higher‑value work while preparing for a global rollout.

Flight Centre

Elaine Lee

Head of Transactional Finance and Continuous Improvement