Case Study: Clarins achieves standardized, automated AP and full spend visibility with Basware AP Automation

Boosting invoice accuracy and enhancing AP process reliability

Clarins, a leading French luxury skincare and cosmetics manufacturer operating in 141 countries, was processing more than 60,000 invoices manually each year and needed to standardize and centralize supplier invoice processing to improve supplier relationships, ensure compliance with payment deadlines, and gain better visibility and control across multiple commercial entities.

Working with Basware and integration partner Fluxym, Clarins implemented Basware AP Automation (handling PDF, EDI, XML and scanned invoices), ran two successful pilots, then rolled the solution out across seven commercial entities—covering ~30,000 invoices annually and ~400 internal users—with 1,000+ suppliers on the portal. The outcome was standardized, automated AP processes, real-time invoice/payment visibility, a cleansed supplier database, stronger supplier relationships and significantly improved spend visibility.

Clarins

Emmanuelle Guay

Supplier Accounting Manager