Case Study: Air Methods streamlines invoice intake and reduces pending invoices with Basware Invoice Matching for Coupa

Air Methods streamlines invoice intake with Basware Invoice Matching for Coupa

Air Methods, a leading air medical service provider, needed to handle a growing volume of supplier invoices across its centralized AP function. Its existing Coupa intake process struggled with non-text invoice formats, creating a manual backlog and hundreds of hours of extra work. Air Methods turned to Basware Invoice Matching for Coupa to improve speed, consistency, and visibility.

Basware implemented an automated invoice intake flow that routes emailed invoices through Basware, processes them, and sends them into Coupa without changing the supplier experience. The solution went live in six weeks and delivered immediate results: pending invoices dropped from 500–700 to around 200, cutting backlog by more than 60% and saving significant time for the 16-person AP team.

Air Methods

Teri Johnson

AP Manager