Case Study: Large North American Business Services Company achieves $2.2M recovery and halves invoice processing time with Basware

$2.2M Recovered and AP Efficiency Doubled

A large North American business services company handling more than 27,000 invoices per month across the US and Canada needed a scalable, intelligent accounts payable solution to streamline workflows, cut processing times, and stop costly overpayments. Their decentralized operation and high transaction volume made manual processes error‑prone and slow, leaving significant recovery and prevention gaps.

By deploying Basware AP Automation, SmartPDF AI and AP Protect, the company reduced average invoice processing from 6–7 days to about 3 days, improved OCR accuracy, enabled offshore processing, and quickly identified duplicate payments. In just 60 days AP Protect helped recover $2.2M (with nearly $1M pending and $2M under review), delivered easy-to-use recovery tools and proactive duplicate detection, and demonstrated clear ROI supported by an engaged Customer Success partnership.