Case Study: OMV Slovensko saves hundreds of hours with automated review responses from Basta digital

OMV Slovensko, S.r.o saves 160+ hours with Basta digital

OMV Slovensko, S.r.o, operating a network of 130 gas stations in Slovakia, faced a significant time burden and untapped potential by manually responding to hundreds of customer reviews each month. This manual process limited their profiles' visibility and performance in local search results. Basta digital proposed a solution using automated responses to address this challenge.

Basta digital implemented a system of bulk, automated responses using a set of pre-written replies for common situations. This automation saved OMV over 160 hours annually, increased profile activity, and resulted in a 32% year-over-year increase in navigation requests to their gas stations.

OMV Slovensko, S.r.o