Case Study: Maxio avoids costly token migrations and expands globally with Basis Theory

Maxio avoids seven-figure token migration fees with Basis Theory

Maxio, a billing and financial reporting software platform for B2B subscription businesses, faced a significant risk of vendor lock-in with its payment service providers. This constraint threatened to cause expensive, seven-figure token migrations and customer disruptions, which would become major roadblocks to their plans for geographic expansion and adding new payment methods. To solve this, Maxio sought an independent tokenization provider and implemented Basis Theory's vault to gain token portability.

By using Basis Theory as an independent payment vault, Maxio gained portable tokens without exit fees, which allowed them to freely upgrade their payment infrastructure and expand into new regions. The solution enabled a seamless migration with zero disruption to their customers, who required no action. This strategic move avoided a potential seven-figure cost and eliminated vendor lock-in, giving Maxio the flexibility to build the best product experience.

Maxio